Shipping policy

You can return your products purchased at www.naturbrows.es within 14 days of delivery. All products must be returned unused, in their original condition, with all tags and packaging. We do not accept items that have been used but are not damaged.
Send us an email to info@verillorashop.com to coordinate the return of your order. Our customer service department will guide you through the process. Once we receive the return at our warehouse, we will refund the amount of the returned order.

If the customer wishes to make an exchange or a refund, *the return shipping cost will be the customer's responsibility.*

You can always contact us with any questions about returns at info@verillorashop.com.

Cancellations:
We accept 100% of product cancellations within 24 hours of placing the order. If the cancellation is made after this time, we may not be able to process it due to processing fees. But don't worry! If this is the case, you can return the product once you receive it for a refund.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and correct it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), personalized products (like special orders or custom items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Lost/Stolen Items
verellorashop.com is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier using the information provided on the tracking page.

If you have further questions about your package or if you entered an incorrect address on your order, please contact our customer service team at info@verellorashop.com.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, your refund will be automatically issued to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.